Refund Policy

At Tennsa ("we", "us", or "our"), we are committed to providing high-quality AI-driven software. We want you to be satisfied with our product. However, because our products are digital goods delivered via Internet download and cloud access, we generally offer refunds only under specific conditions.

Please read this policy carefully before making a purchase.

1. Free Trial & Testing

We provide a “Free” Plan to all users. This plan allows you to:

• Test the platform's core functionality.
• Run a limited number of deep insights requests and forecasts.
• Verify that Tennsa works with your specific data files.

We strongly encourage you to use the Free Plan to evaluate our software before purchasing a paid subscription.

2. Subscription Cancellations

You may cancel your monthly or annual subscription at any time.

• How to Cancel: You can cancel by contacting support at info@tennsa.com.
• Effect of Cancellation: Your cancellation will take effect at the end of the current paid term. You will retain access to Tennsa features until that date.
• No Partial Refunds: We do not offer refunds for partially used subscription periods. For example, if you cancel on the 10th day of a monthly subscription, you will not receive a refund for the remaining 20 days, but you will keep access until the month ends.

3. Refund Eligibility (7-Day Money-Back Guarantee)

We offer a limited 7-Day Money-Back Guarantee for first-time subscribers only.

You are eligible for a full refund if ALL of the following conditions are met:

• You are a first-time subscriber to a paid plan (Spark, Plus or Pro).
• You submit your refund request within 7 calendar days of your initial payment.
• You have not run more than 50% of your “deep insights request” limit.

Exceptions:

• Renewal Payments: We do not offer refunds for automatic renewal payments if you failed to cancel before the renewal date. We send a reminder email 3 days before annual renewals.
• Abuse: We reserve the right to deny refunds to users who we believe are abusing this policy (e.g., signing up for a plan, utilising the limits, and immediately asking for a refund).

4. Technical Issues

If you are unable to use Tennsa due to a technical error or a defect in our software, please contact our support team immediately.

We will work with you to resolve the issue. If we are unable to resolve a critical technical issue that prevents you from using the core features of your plan within 3 business days, we will issue a full refund for that billing period.

5. How to Request a Refund

To request a refund, please email us at info@tennsa.com with the following details:

• Subject Line: "Refund Request - [Your Company Name]"
• Your account email address.
• The date of purchase.
• The reason for your refund request.

We will review your request and notify you of the approval or rejection of your refund within 3 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Paystack) within 5-10 business days.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: info@tennsa.com
Website: www.tennsa.com