Refund Policy

At Tennsa ("we", "us", or "our") we want you to know exactly what you are buying before you pay for it. That is why every customer gets a full 30-day free trial with no credit card required, and it is why we do not operate a money-back guarantee after purchase.

Please read this policy carefully before subscribing.

1. Your Free Trial Is the Evaluation

Tennsa OS comes with a 30-day free trial. No credit card is required to start it. During the trial you get:

• The complete product - every feature, with nothing held back for paying customers.
• Every connector, so you can connect your own accounting, email, inventory and payment systems.
• Up to 3 seats, so your colleagues can evaluate it alongside you.

The trial exists so that you can reach a confident decision without paying us anything. You can connect your real systems and see real output from your own data before any money changes hands.

Because you can fully evaluate Tennsa OS at no cost and no risk, we do not offer a money-back guarantee once a subscription has been paid for. We would rather you take the full 30 days and be certain than pay first and ask for it back. If the trial has not given you what you needed to decide, write to us at info@tennsa.com before you subscribe and we will help.

2. Subscription Cancellations

Tennsa OS is billed monthly. You may cancel at any time - there is no minimum term and no cancellation penalty.

• How to Cancel: You can cancel by contacting support at info@tennsa.com.
• Effect of Cancellation: Your cancellation will take effect at the end of the current paid month. You will retain full access to Tennsa until that date.
• No Partial Refunds: We do not refund partially used subscription periods. For example, if you cancel on the 10th day of a monthly subscription, you will not receive a refund for the remaining 20 days, but you will keep access until the month ends.

3. Refunds After Purchase

Tennsa OS is a digital service delivered over the internet and made available to you immediately on subscribing. Because the 30-day free trial lets you evaluate the entire product at no cost, subscription payments are not refundable.

This means:

• Initial Payments: We do not refund a subscription payment because you changed your mind after subscribing. The free trial is the point at which to decide.
• Renewal Payments: Your subscription renews automatically each month until you cancel. We do not refund a renewal payment that you did not cancel before it was taken. You can cancel at any time to prevent the next renewal.
• Unused Time: We do not refund time you did not use.

The one exception is a billing error on our side, set out in section 5 below.

Your statutory rights: nothing in this policy is intended to limit or remove any right you have under South African consumer law, including the Consumer Protection Act and the Electronic Communications and Transactions Act. Where this policy conflicts with a right the law gives you, the law applies.

4. If Something Stops Working

If a technical problem or a defect in our software stops Tennsa OS working for you, tell us at info@tennsa.com. We would rather hear about it early than have you sit with it.

We treat problems that stop you using the product as our first priority, and we will keep you updated while we work on it. If something serious cannot be resolved, we will deal with your situation individually and in good faith rather than applying a blanket rule - and your rights under South African consumer law, set out in section 3, are unaffected either way.

5. Billing Errors and How to Reach Us

If you believe you have been charged in error - for example a duplicate charge, a charge after cancellation, or a charge for the wrong amount - contact us and we will investigate and correct it.

To raise a billing-error refund request, please email us at info@tennsa.com with the following details:

• Subject Line: "Refund Request - [Your Company Name]"
• Your account email address.
• The date of purchase.
• The reason for your refund request.

We will review your request and notify you of the outcome within 7 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via Paystack) within 5-10 business days.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: info@tennsa.com
Website: www.tennsa.com